Terms and Conditions

RULES AND REGULATIONS

General News

The "Kwiaciarnia 4 Pory Roku" online store, available at the following web address https://4poryroku.starachowice.pl/ , operated by 4 Pory Roku Karolina Rudek, registered in the Central Register and Information on Economic Activity (CEIDG) maintained by the minister responsible for the economy, Tax Identification Number (NIP) 6642039018, REGON 260287520
4 Pory Flower Shop Year It is an online store where you can purchase flowers and decorative items, with delivery included.
To contact the store, customers can call 514614210 or send an email to: kontakt@4poryroku.starachowice.pl
This document contains the general terms and conditions applicable to individual and business customers. These terms and conditions apply to the products and services offered in the online store. 4 Seasons Flower Shop
Store Selection 4 Seasons Flower Shop is based exclusively on new products that are free from physical and legal defects.

Definitions

Consumer – a natural person who enters into a contract with the Seller through the Store, the subject matter of which is not directly related to the person’s business or professional activities.
Seller – a natural person conducting business activity under the name 4 Pory Roku Karolina Rudek, registered in the Central Register and Information on Economic Activity (CEIDG) maintained by the minister responsible for the economy, Tax Identification Number (NIP) 6642039018, REGON 260287520
Customer – any entity making purchases through the Store.
A Business Owner with Consumer Rights – A customer who is a natural person entering into a Sales Agreement directly related to their business activity, where the terms of the Sales Agreement indicate that such activity is not of a professional nature for that businessperson, as evidenced in particular by the nature of their business activity, as made available pursuant to the provisions governing the Central Register and Information on Business Activity.
Store – the online store operated by the Seller at www.4poryroku.starachowice.pl
Distance Contract – a contract concluded with the Customer through an organized system for concluding distance contracts (through the Store), without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication up to and including the moment the contract is concluded.
Terms and Conditions – these Store Terms and Conditions.
Order – a declaration of intent by the Customer made via the Order Form and intended directly to conclude a Sales Agreement for a Product or Products with the Seller.
Account – the Customer’s account in the Store, which contains the data provided by the Customer and information about the Orders placed by the Customer in the Store.
Registration Form – a form available in the Store that allows you to create an Account.
Order Form – an interactive form available in the Store that allows you to place an Order, specifically by adding Products to the Cart and specifying the terms of the Sales Agreement, including the delivery and payment methods.
Shopping Cart – a component of the Store’s software where the Products selected by the Customer for purchase are displayed, and where the Customer can specify and modify Order details, particularly the quantity of products.
Product – a tangible item or service available in the Store that is the subject of a Sales Agreement between the Customer and the Seller.
Sales Agreement – a Product sales agreement entered into or concluded between the Customer and the Seller through the Online Store. The term “Sales Agreement” also refers—depending on the characteristics of the Product—to a service agreement and a contract for specific work

Placing Orders

Orders are placed exclusively through the online store 4 Seasons Flower Shop
Orders may only be placed for products included in the product lineup 4 Seasons Flower Shop as shown on the website. Orders can be placed 24 hours a day, 7 days a week.
The customer should select a product from the selection, specify the quantity by adding it to the shopping cart, and provide a shipping address. The customer must also select a payment method.
To place an order successfully, you must fill out the form correctly. Customers can also create an account on the store's website 4 Seasons Flower Shop, which he will use to make purchases.
If the information provided is incorrect or prevents delivery of the order, 4 Seasons Flower Shop reserves the right to cancel an order after first attempting to contact the customer by phone and verifying the correct information.
The customer is responsible for any consequences resulting from placing an incorrect order, i.e., in particular, ordering items other than those intended, specifying an incorrect quantity, or providing false or nonexistent information.
Until the order is confirmed by clicking the "Buy Now" button, the customer can modify the order or the selected payment methods online.
Clicking the “Buy Now” button constitutes final confirmation of the order. After placing the order, the customer will receive an order confirmation at their email address. By placing an order, the customer enters into a sales contract with the online store for the ordered goods. 4 Seasons Flower Shop.
4 Seasons Flower Shop We process only orders that have been properly paid for in cash at a brick-and-mortar store or via the imoje electronic payment system.
For decorative items (excluding plants), you can pay by cash on delivery when you receive the merchandise. If you select cash on delivery, your order will be processed before payment is made.
Online Store 4 Seasons Flower Shop reserves the right to refuse to fulfill orders that have been placed in a manner that raises concerns for the store, and where those concerns have not been clarified through direct contact with the store.
After placing an order, the customer will receive an email with an automatic confirmation of the order and the order number. When contacting the store, the customer should provide the order number.
The place of performance of the service related to the purchase of products on https://4poryroku.starachowice.pl/ The delivery address is the one provided by the customer.
Each arrangement made with fresh plants and flowers is unique and may differ from the one shown in the photo.
Whenever possible, we deliver flower arrangements that are identical to the product photos. However, under certain circumstances, it may be necessary to substitute one product for another in order to maintain the overall composition of the bouquet and deliver it by the specified date. We always strive to keep any changes to a minimum.

Order Processing Time

Same-day delivery of cut flowers is available if the order is placed and paid for by 11:00 a.m. However, delivery cannot be made earlier than three hours after the order is successfully placed. Orders for cut flowers that are not placed and paid for by 11:00 a.m. will be delivered on the date specified by the customer, no earlier than the next business day after the order is placed and paid for.
For other shipments, delivery takes up to 2 business days.
When placing an order, the customer is required to provide the recipient’s phone number, the delivery date, and the time window during which the delivery is to take place.
Store 4 Seasons Flower Shop does not make deliveries on public holidays. Orders placed on those dates will be fulfilled on the first business day or on the date specified by the Sender.

Delivery, in-person pickup, delivery costs, and shipping

Deliveries are made using the store's own transportation 4 Seasons Flower Shop This ensures that the products will be delivered in perfect condition.
In-person pickups are available after payment has been made; pickups take place at the 4 Pory Roku headquarters at ul. Prądzyńskiego 1, 27-200 Starachowice, on a prearranged date and time. The order will be available for pickup for 24 hours starting from the scheduled pickup time. If the order is not picked up by the specified time, it will be considered canceled, and the payment for the order is non-refundable.
Store 4 Seasons Flower Shop delivers products only within the administrative boundaries of the Starachowice and Skarżysko counties and the immediate surrounding areas, within a 20-kilometer radius from the county borders.
4 Seasons Flower Shop offers free shipping on orders over 400 zł. For orders of a lower value, the shipping cost depends on the delivery address, as follows:

Shipping cost: 0 PLN; applies to the city of Starachowice
Delivery cost: 30 zł; applies to the city of Skarżysko-Kamienna and the municipalities of Wąchock, Mirzec, Skarżysko Kościelne Brody, and Pawłów
Shipping cost: 40 zł; applies to the municipalities of Bliżyn, Suchedniów, Łączna, Bodzentyn, Nowa Słupia, and Kunów

Delivery

On the specified date, the courier will make one attempt to deliver the package.
In the event of an unsuccessful delivery attempt due to the recipient’s absence at the specified address, the recipient’s refusal to accept the order, or the inability to contact the customer who placed the order – The order will be transported to the 4 Pory Roku headquarters at ul. Prądzyńskiego 1, 27-200 Starachowice, and will remain available for pickup for 24 hours, starting from the time of the unsuccessful delivery attempt. After this period, if the order has not been picked up, it is considered canceled. The order fee is non-refundable and is retained as compensation for the store’s incurred loss.
Signing the delivery receipt and not raising any objections to the courier constitutes acceptance of the delivery method and indicates that there are no objections regarding the package received.
4 Seasons Flower Shop is not liable for flower deliveries that are delayed or not delivered due to the Customer providing incorrect address information or failure to pay for the order, unless the Customer selected cash on delivery when placing the order.
Upon delivery of the ordered goods to the customer, the benefits and burdens associated with such goods, as well as the risks—including the risk of accidental loss or damage to the ordered goods—pass to the customer.
Shipments to hotels, hospitals, banks, large companies, and other large facilities are delivered to the front desk or administrative office.

Information provided by the sender of the shipment

The sender of a shipment can send a message to the recipient through the store 4 Seasons Flower Shop.
A message is a text (no longer than 180 characters) that will be printed or handwritten and attached to the package
The text must not contain offensive or pornographic content, nor refer to violence or hate speech. It is prohibited to communicate, in any form, racial or national prejudices, armed conflicts, or content that may cause offense to the Sender.
If the Sender violates the rules listed in paragraph 3, 4 Seasons Flower Shop reserves the right to refuse to deliver text-based information and will notify the sender of the shipment of this decision.

Payments

Every product offered on the store’s website has a specific price. The price displayed is the gross price, expressed in Polish zlotys, and includes the VAT rate applicable to that product category. The price displayed to the customer during the transaction on the website is the binding price. The displayed price does not include shipping costs. The shipping cost is indicated when finalizing the order, before it is placed.
The customer may choose from the following payment methods for the ordered Goods: BLIK payments, credit/debit card, or electronic transfer via the external payment system imoje, operated by ING Bank Śląski S.A., headquartered in Katowice.

Withdrawal from the Contract

The buyer (a consumer or a business entity with consumer rights) has the right to withdraw from the contract in writing without giving a reason within 14 (in words: fourteen) days from the date of conclusion of the contract, pursuant to the Act of May 30, 2014 (Journal of Laws of 2014, Item 827, as amended) In the event of a written withdrawal from the contract, the Customer is required to return the goods within 14 (in words: fourteen) days.
The right referred to above also applies to a natural person—an entrepreneur with consumer rights—who enters into a contract directly related to their business activity, when the content of that contract indicates that it is not of a professional nature for that person, as evidenced, in particular, by the nature of their business activity, as disclosed pursuant to the provisions governing the Central Register and Information on Business Activity.
The deadline for withdrawing from the contract expires 14 days after the date on which the customer took possession of the purchased items or on which a third party other than the carrier and designated by the customer took possession of the items.
To meet the deadline, it is sufficient to send a notice of withdrawal from the contract before the deadline expires.
The customer may use the sample withdrawal form, but this is not required.
To exercise the right to cancel the contract, the customer must notify the store of this fact 4 Seasons Flower Shop by means of an unambiguous statement of withdrawal from the contract, which must be sent in writing to the following address: 4 Pory Roku Karolina Rudek, ul. Prądzyńskiego 1, 27-200 Starachowice.
If a customer submits a notice of withdrawal from the contract, the contract is deemed not to have been concluded.
Store 4 Seasons Flower Shop Immediately, and no later than 14 days from the date of receipt of the customer’s notice of withdrawal from the contract, the seller shall refund to the customer all payments made by the customer, including the costs of delivery.
Store 4 Seasons Flower Shop will issue a refund using the same payment method the customer used, unless the customer has expressly agreed to a different refund method that does not incur any costs for the customer.
Store 4 Seasons Flower Shop may withhold the refund of payments received from the customer until the item is received or until proof of its return is provided, whichever occurs first.
Items must be returned to the following address: 4 Pory Roku Karolina Rudek, ul. Prądzyńskiego 1, 27-200 Starachowice, immediately, no later than 14 days from the date on which the customer withdrew from the contract. To meet the deadline, it is sufficient to send the items back before the deadline expires.
The customer is responsible for the direct costs of returning the item. If, due to its nature, the item cannot be returned by regular mail, the customer will be informed of the costs or estimated costs of returning the item before placing the order.
The customer is liable for any reduction in the value of the item resulting from its use beyond what is necessary to determine the nature, characteristics, and functionality of the item. Returned goods must be undamaged, complete, unused, in a condition suitable for resale, and packaged in a manner that ensures the shipment remains undamaged during transit.
The customer does not have the right to cancel the contract in the case of the following contracts:

in which the subject of the transaction is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet the consumer’s specific needs,
in which the subject of the service is an item that spoils quickly or has a short shelf life, i.e., in particular, cut flowers and other plants,
in which the subject matter of the transaction consists of goods that, upon delivery, due to their nature, become inseparably combined with other goods,

Complaints

Store 4 Seasons Flower Shop is obligated to deliver goods free from defects. If the sold item has a defect, the Customer—including a business entity making purchases for purposes related to its business operations but not of a professional nature for the buyer—may, in accordance with and within the limits of applicable laws:

submit a statement regarding a price reduction,
submit a notice of withdrawal from the contract; however, this right does not apply if the defect is minor,
demand that the item be replaced with one free of defects,
demand that the defects be corrected.

Any product defects that form the basis of a complaint should be reported to 4 Seasons Flower Shop immediately upon their discovery. Information regarding the defects should be provided in writing, with a photograph of the product subject to the complaint attached.
Complaints must be submitted in writing to the following address: 4 Pory Roku Karolina Rudek, 1 Prądzyńskiego St., 27-200 Starachowice.
Store 4 Seasons Flower Shop agrees to review the complaint within 14 business days of its submission.
Complaints regarding cut flowers and potted plants may be filed only upon delivery by the courier or immediately after receiving the shipment.
Each complaint is reviewed on a case-by-case basis. The basis for reviewing a complaint regarding a product consisting of fresh flowers is the photographic documentation submitted by the Sender.
To exercise the rights under the warranty, the customer must present proof of purchase.
Store 4 Seasons Flower Shop The seller is liable under the warranty if a defect is discovered within two years of the item being delivered to the customer.
Store 4 Seasons Flower Shop is not liable for any type of damage resulting, in particular, from accidental or intentional damage to the item by the customer or from improper use of the item.
A customer who is not a consumer as defined by generally applicable laws is excluded from the rights arising from the warranty for defects in sold goods.
The customer may use out-of-court methods for resolving complaints and disputes in accordance with the guidelines provided on the website uokik.gov.pl in the „Out-of-Court Resolution of Consumer Disputes” tab.